MUNICIPAL CORPORATION OF DELHI
OFFICE OF THE ASSISTANT COMMISSIONER SHAHDARA (NORTH) ZONE
MANUAL 1
Particulars of organization, functions and duties
[Section 4(1) (b) (i)]

1. Aims and objectives of the organization

The MCD, Shahdara (North) Zone consists of 16 wards namely
(i) Ward No.83 (Dilshad Garden)
(ii) Ward No.84 (Seemapuri)
(iii) Ward No.85 (Nand Nagri)
(iv) Ward No.86 (Gokulpuri)
(v) Ward No.87 (Rohtas Nagar)
(vi) Ward No.88 (Bhagwanpur Khera)
(vii) Ward No.89 (W. Gorakh Park)
(viii) Ward No.90 (Babarpur)
(ix) Ward No.91 (Seelampur)
(x) Ward No.92 (Jafrabad)
(xi) Ward No.93 (Ambedkar Nagar)
(xii) Ward No.94 (Usmanpur)
(xiii) Ward No.95 (Yamuna Vihar)
(xiv) Ward No.96 (Mauzpur)
(xv) Ward No.97 (Karawal Nagar)
(xvi) Ward No.98 (Mustafabad)

The Zone is expected to perform certain obligatory and certain discretionary functions in the interest of large public: Residential as well as Commercial.

2. Mission/Vision

The mission of the zone is to give the best and prompt services to the citizens of zone and enforcement of DMC Act.

3. Brief history and background for its establishment.

The zone came into existence since the enforcement of municipal committess and to cater to the civic needs of the public like Health & Pry.Education, Sanitation & Conservency, drainage, roads, gardens, lighting etc.

4. Organization chart of Shahdara (North) Zone

(i) Dy.Commissioner,
(ii) Supdt.Engineer,
(iii) Joint Assessor & Collector,
(iv) Asstt.Commissioner,
(v) Dy.Education Officer,
(vi) Dy.Health Officer,
(vii) Dy.Director of Horticulture
(viii) Dy.Chief Accountant
(ix) Asstt.Law Officer
(x) Asstt.Labour Welfare Officer
(xi) Asstt.Public Relation Officer
(xii) Veterinary Officer
(xiii) Astt.Malaria Officer
(xiv) Sanitation Supdt.
(xv) Chief Admn.Medical Officer

5. Allocation of Business

(i) General Branch: -Grant of Trade/storage Licences to regulate the trading/storing activities.

(ii) Building Deptt.:- Sanction of Building plans

(iii) Works Department:- Construction and maintenance of roads/lanes/footpath
(iv) Horticulture Department: -Development and maintenance of parks

(v) Health Deptt. Registration of Birth & Death, Medical and health

(vi) Education Department:-Provide primary education

(vii) CSE Department:- Sanitation and conservancy

(viii) Property Tax Deptt.:- Assessment & Collection of property tax

(ix) Veterinary Services Department:- Registration of dogs, issuance of licence to Cycle Rickshaws, and impounding unauthorized rickshaws, checking of illicit slaughtering of animals, control of stray cattles and dogs, issuance of licence to meat shop

(x) Enforcement of Delhi Municipal Corporation Act and Bye-laws.

6. Duties to be performed to achieve the mission

(i) All the receipts are being collected through CSB.
(ii) All the payments are being made through Electronic Clearance System & Cheques.
(iii) Decentralization of financials and administrative powers
(iv) All the lengthy procedures are being cut short by decentralizing the financial and administrative powers.

7. Details of services rendered

(i) The construction, maintenance and cleansing of drains and drainage works and of public latrines, urinals and similar conveniences.
(ii) The scavenging, removal and disposal of filth, rubbish and other obnoxious or polluted matter
(iii) To provide primary health services, maternity services.
(iv) To provide primary education.

8. Citizens interaction

During the working hours of the office the citizens can meet the senior officers.

9. Postal address of the main office, attached/Subordinate Office/Field Units etc.

Municipal Corporation of Delhi
Shahdara (North) Zone
MCD Building, Keshav Chowk,
Shahdara, Delhi-110032

10. Map of office Location

MUNICIPAL CORPORATION OF DELHI

SHAHDARA (NORTH) ZONE

11. Working hours of both for office and public

Working hours for office: 9 AM to 5.30 PM
Working hours for public: 9 AM to 3 PM

12. Public interaction, if any

Yes, during normal working hours 9AM to 3PM.

13. Grievance redressal mechanism:-

The citizen can lodge his grievance at Control Room in person or through telephone. The members of the Corporation at Zonal level holds meetings with officers weekly for the redressal and speedy disposal of the complaints. Bhagidari meetings with RWAs and Market Trader Associations are being held at Zonal Level and their grievances are looked into for the speedy disposal of the same. The complaints can also be registered through internet and the same are also redressed by the concerned department. He can also approach to the concerned officers for redressal of the complaints.




Manual 2
Powers and duties of officers and employees
[Section 4(1)(b)(ii)]

Powers and duties of officers and staff

S.No.	Designation of Post	Powers				Duties attached
		Administrative	Financial	Statutory	Others
1	Dy. Commissioner	Head of Zone	10,000/- per day under contingency head			Overall supervision of the Zone.
2	Asstt. Commissioner	Administrative Head of Licencing, Enforcement and General Branch	1000/- per day under contingency head
3	Admn. Officer	Scrutiny and recommendation of the proposals and Supervision over the staff. Coordination of encroachment removal actions.	500/- per day under contingency head
4	Zonal Supdt.	Examination and recommendation of proposals for grant of trade licences and supervise the encroachment removal actions.	-
5	Licencing Inspector	Enforcement of DMC Act in respect of trade licences and reports regarding the encroachment on the public land and conducting raids for the safeguard of public land. Inspection and submission of reports with respect to grant of licences.
6	Rent Collector	To maintain the D&C Register and put up the notices for recovery of dues from tehbazari holders.
7	Store Keeper	To maintain the record of impounded goods and receipt of compounding charges etc.

Manual 3 Procedure followed in decision-making process
[Section 4(1)(b)(iii)]

S.No.	Activity	Level Of action	Time Frame
1	To receive application for grant of trade/storage licence	Citizen Service Bureau	Same Day
2	To receive application by the licencing department, Shahdara (North) Zone	Receipt Clerk	Same day
3	To mark application to the concerned inspector	Admn.Officer	Next Day
4	To visit premises of the applicant and verify the facts	Inspector	7 days
5	To prepare report and submit Zonal Supdt.	Inspector	Same day
6	To forward the proposal to Astt.Commissioner through Admn.Officer	Zonal Supdt.	2 days
7	To approve/rejection of licence application	Asstt.Commissioner	2 days

To regulate the traders, the trade licences are being issued and its renewals are being done by the CSB center situated in zone and wards. The CSB centers under- takes the following acts
(1) Renewal licences

(2) Registration of Death and Birth and issuance of Certificates

(3) booking of parks for holding private functions. For holding public
functions you will have to go to the Zonal Dy.Director of Horticulture to
obtain permission.

(4) receipt of Property tax
(6) issue and receipt of application forms for grant of trade licences and factory licences.

The enforecement branch take encroachment removal action against the encroachments on the public land.

In the zone one control room is functioning from 6AM to 10PM to receive the complaints of the public. The control room is equipped with Civil Engineer, Electrical Engineer and representative of Sanitation. The complaints are also received by telephone. During the rainy season, the control room is functioning round the clocks which is headed by Asstt. Public Relation Officer and other Senior Officers of the zone. During emergency, the senior officers are also available to get the readdressal of the complaints immediately.

Manual 4
Norms set for the discharge of functions
[Section 4(1)(b)(iv)]

S.No.	Activity	Time Frame/Norm	Remarks
1	Disposal of trade licence applications	15-20 days

Manual 5
Rules, regulations, instructions, manuals and records for discharging functions
[Section 4(1)(b)(v)]

List of regulations, instructions, manuals and records

S.No.	Name of the act, rules, regulations etc.	Brief gist of the contents	Reference No. if any	Price in case of priced publications
1.	Delhi Municipal Corporation Act 1957 and its Rules, Regulations and Bye Laws	To provide facilities to the public such as Sanitation, Conservancy, construction and maintenance of roads, primary education, health services and issue of trade licenses ,safeguard the public land and Enforcement of DMC Act and Bye laws.

Manual 6 A statement of categories of documents that are held by it or under its control
[Section 4(1)(b)(vi)]
Details of the records available may be made in a statement form, wing wise, unit wise and it may be got tabulated, indexed and catalogued.
A statement of the categories of documents held

S.No.	Nature of Record	Details of information available	Unit/section where available	Retention period, where available	Remarks
1.	L-1 Register	1990 onwards	General Branch	Permanent in Shahdara (North)	Prior to 1990 in Shahdara (South)
2.	L-2 Register	1990 onwards	General Branch	Permanent in Shahdara (North)	Prior to 1990 in Shahdara (South)
3.	D & C Register for tehbazaries	1990 onwards	General Branch	Permanent in Shahdara (North)	Prior to 1990 in Shahdara (South)
4.	D & C Register for Hawking License	1990 onwards	General Branch	Permanent in Shahdara (North)	Prior to 1990 in Shahdara (South)
5.	Diary Register	12/9/91 onwards	General Branch	Permanent in Shahdara (North)	Prior to 1990 in Shahdara (South)
6.	Dispatch Register	02/03/90	General Branch	Permanent in Shahdara (North)	Prior to 1990 in Shahdara (South)
7.	Stock Register for impounded goods	1990 onwards	General Branch	Permanent in Shahdara (North)	Prior to 1990 in Shahdara (South)

A proper record of various activities, being handled in general and licencing branch, is maintained.

All information and record is provided to general public under the Delhi Right To Information Act 2001 and the new Right to Information Act 2005 issued by the central government.




Manual 7
Particulars of any arrangement that exists for consultation with or representation by the members of the public in relation to the formulation of its policy of implementation
[Section 4(1)(b)(vii)]

Details of consultative committees and other bodies with which consultations are held

S`.No.	Name and address of the consultative committees / bodies	Constitution of the committee / body	Role and responsibility	Frequency of meetings
1	Nil

Manual 8

A statement of boards, council, committees and other bodies constituted [Section 4(1)(b)(viii)]

List of boards, councils, committees etc.

S.No.	Name and address of the body	Main function of the body	Constitution of the body	Date of Constitution
1	2	3	4	5
-	-	-	-	-

Date upto which valid	Whether meetings open to public	Whether minutes accessible to public	Frequency of meetings	Remarks
6	7	8	9
-	-	-	-	-

MANUAL 9
Details of officers and employees
[Section 4(1)(b)(ix)]

S.No.	Name and Designation	Office Phone No.	E-mail address
1	Sh. A.K. Singh, Dy. Commissioner	22824647
2	Sh. J. G. Arora, Asstt. Commissioner	22825463
3	Sh. Atiq Ahmad, Admin. Officer	22825463 PP
4	Sh. Ramesh , Senior Stenographer	22824647
5	Sh. Jyoti Prasad Rajora, Zonal Sudt.	22824643(Ext.-234)
6	Sh. Jagdish Kumar, Head Clerk	22824643(Ext.-234)
7	Sh. Pramod Kumar, UDC	22824643(Ext.-234)
8	Sh. Anil Kumar, UDC	22824643(Ext.-234)
9	Sh. Shaukat Ali, UDC	22824643(Ext.-234)
10	Sh.Krishna Nand Vashishtha, LDC	22824643(Ext.-234)
11	Sh. Amit Kumar, LDC	22824643(Ext.-234)
12	Sh. Hemant Kumar, LDC	22824643(Ext.-234)
13	Sh. Raghuvir Singh, LDC	22824643(Ext.-234)
14	Sh. Mukesh Kumar, LDC	22824643(Ext.-234)
15	Sh. Raman Kumar, LDC	22824643(Ext.-234)
16	Sh. S.K. Bhati, LDC (Under suspension)	22824643(Ext.-234)
17	Sh. Raji, Enforcement Beldar	22824643(Ext.-234)
18	Sh. Ashok Kumar, Enforcement Beldar	22824643(Ext.-234)
19	Sh. Mukesh Kumar, Enforcement Beldar	22824643(Ext.-234)
20	Sh. Kanesh Kumar, Enforcement Beldar	22824643(Ext.-234)
21	Sh. Kapil Kumar, Enforcement Beldar	22824643(Ext.-234)
22	Sh. Naaved Usmani, Peon	22824643(Ext.-234)
23	Sh. Madan Singh, Peon	22824643(Ext.-234)
24	Sh. Dharamveer Singh, Peon	22824643(Ext.-234)
25	Sh. Ishwar Singh, Peon	22824643(Ext.-234)
26	Sh. Gurvachan Singh, Peon	22824643(Ext.-234)
27	Sh. Mahesh Prasad Shukla, Chowkidar	22824643(Ext.-234)
28	Sh. Jaiveer Singh, Chowkidar	22824643(Ext.-234)
29	Sh. Uday Bhanu Pratap Singh, Chowkidar	22824643(Ext.-234)

Manual 10
The monthly remuneration received by each of the officers and employees including the System of Compensation as provided in the regulations
[Section 4(1)(b)(x)]

S.No.	Name and Designation	Pay scale
1	Sh. A.K.Singh, Dy. Commissioner	14300-18300
2	Sh. J. G. Arora, Asstt. Commissioner	10,000-15,200
3	Sh. Atiq Ahmad, Admin. Officer	6,500-10,500
4	Sh. Ramesh , Senior Stenographer	6,500-10,500
5	Sh. Jyoti Prasad Rajora, Zonal Sudt.	6,500-10,500
6	Sh. Jagdish Kumar, Head Clerk	5000-8000
7	Sh. Pramod Kumar, UDC	4000-6000
8	Sh. Anil Kumar, UDC	4000-6000
9	Sh. Shaukat Ali, UDC	4000-6000
10	Sh.Krishna Nand Vashishtha, LDC	4000-6000
11	Sh. Amit Kumar, LDC	3050-4590
12	Sh. Hemant Kumar, LDC	3050-4590
13	Sh. Raghuvir Singh, LDC	3050-4590
14	Sh. Mukesh Kumar, LDC	3050-4590
15	Sh. Raman Kumar, LDC	3050-4590
16	Sh. S.K. Bhati, LDC (Under suspension)	3050-4590
17	Sh. Raji, Enforcement Beldar	2550-3200
18	Sh. Ashok Kumar, Enforcement Beldar	2550-3200
19	Sh. Mukesh Kumar, Enforcement Beldar	2550-3200
20	Sh. Kanesh Kumar, Enforcement Beldar	2550-3200
21	Sh. Kapil Kumar, Enforcement Beldar	2550-3200
22	Sh. Naaved Usmani, Peon	2610-3540
23	Sh. Madan Singh, Peon	2650-4000
24	Sh. Dharamveer Singh, Peon	2650-4000
25	Sh. Ishwar Singh, Peon	2650-4000
26	Sh. Gurvachan Singh, Peon	2650-4000
27	Sh. Mahesh Prasad Shukla, Chowkidar	2650-4000
28	Sh. Jaiveer Singh, Chowkidar	2650-4000
29	Sh. Uday Bhanu Pratap Singh, Chowkidar	2650-4000

Note: Compensation is provided to the Officers/Employees as per various rules or regulations



Manual 11 The budget allocated to each agency [Section 4(1)(b)(xi)

Non-Plan Budget

Major Head	Code No. (if any)	Activities to be performed	Sanctioned Budget	Budget estimate 2006-07	Revised estimate 2005-06	Expenditure for the last year 2004-05
I-A-(C)II (d) (a)	08/1001	Salaries group ‘A’	5,00,000	8,40,000	3,00,000	6,01,426
I-A-(C)II (d) (b) Code 08/1002	08/1002	Salaries group ‘B’	4,50,000	7,20,000	3,00,000	3,50,000
I-A-(C) (d) (c)	08/1003	Salaries group ‘C’	13,50,000	13,50,000	2,00,000	13,31,000
I-A-(C)II (d) (d)	08/1004	Salaries group ‘D’	13,50,000	13,50,000	2,00,000	10,00,000
XII-A-1-I	74/103	Salaries group ‘C’-	4,00,000	10,00,000	5,00,000	5,97,000
XII-A-1-II	74/104	Salaries Group ‘D’	4,00,000	5,00,000	3,00,000	5,97,000
I-A-C-III(d)(ii)	08/1193	Contingency Telephone charges	1,65,000	5,00,000	3,50,000	3,00,000
I-A-C-III(d)(iii)	08/1156	Postage Charges	9,000	20,000	10,000	15,000
I-A-C-III(d)(iv)	08/1119	Miscellaneous	11,00,000	17,00,000	5,00,000	11,34,550

Manual 12
The manner of execution of subsidy program
[ Section 4(1)(b)(xii)]

List of institutions given subsidy: - NIL

S.No.	Name & Address of the institution	Purpose for which subsidy provided	No.of beneficiaries	Amount of subsidy	Previous years utilization progress	Previous years achievements
-	-	-	-	-	-	-

List of individuals given subsidy:- NIL

S.No.	Name & Address of the beneficiary	Purpose for which subsidy provided	Amount of subsidy	Scheme and criterion for selection	No.of time subsidy given in past with purpose
-	-	-	-	-	-

Manual 13 Particulars of recipients of concessions, permits or
authorizations granted :- NIL
[Section 4(1)(b)(xiii)}

S.No.	Name & Address of the beneficiary	Nature of concession/ permit/authorization provided	Purpose for which granted	Scheme and criterion for selection	No.of time concession given in past with purpose
-	-	-	-	-	-

Manual 14 Information available in an electronic form [ Section 4(1)(b)(xiv)]

Details of information

S.No.	Activities for which electronic data available	Nature of information available	Can it be shared with public	Is it available on website or is being used as back end data base
1	Salary Bills	Employees Bio Data and salary details	No	It is being used as back end data base

Manual 15 Particulars of facilities available to citizens for obtaining information [Section 4(1)(b)(xv)]

Facilities available for obtaining information

S.No.	Facility available	Nature of information available	Working hours
1	Information Counter – Control Room	(i) Telephone numbers of officers. (ii) Registration of complaints
2	Website	(i) Directory (ii) Registration and redressal of complaints.
3	Library	-
4	Notice Board	Display of important orders for general public

Manual 16
Name, designation and other particulars of Public Information Officers

{Section 4(1)(b)(xvi)]

List of Public Information Officers

S.No.	Designation of the officers designated as PIO	Postal Address	Tel. No.	E-Mail Address	Demarcation of Area/ Activities, if more than one PIO is there
1	Dy. Commissioner, Shahdara (North) Zone	M C D Shahdara (North) Zone MCD Building, Keshav Chowk, Shahdara, Delhi-32	22824647

List of Assistant Public Information Officers

S.No.	Designation of the officers designated as Assistant PIO	Postal Address	Tel. No.	E-Mail Address
1	Assistant Commissioner, Shahdara (North) Zone	M C D Shahdara (North) Zone MCD Building, Keshav Chowk, Shahdara, Delhi-32	22825463

First appellate authority within the department

S.No.	Designation of the officers designated as first appellate authority	Postal Address	Tel. No.	E-Mail Address	Demarcation of Area/ Activities, if more than one appellate authority is there
1	Addl. Commissioner (Head Quarter)	Room No.24, Town Hall, Chandni Chowk, Delhi –06	23975971

NOTE: An order number 227/PA/Additional Commissioner (H.Q.)/2005 dated 07.10.2005 by the Commissioner MCD, has been issued for appointment of the officers as PIO, APIO and First Appellate Authority, as required in pursuance of provision of subsection (1) and (2) of section 5 of the Right to Information Act 2005.